how to solve ProDENT Capture software blocked by SentinelOne Posted on 24 May 05:12 , 0 comments
It has been frequently updated in 2021 and the newest version is v18.104.22.168.
As a brand new software, it takes time to be recognized by antivirus software and SentinelOne is the one.
After a long communication with SentinelOne , we finally got the solutions from them.
Thank you for your email and I apologize for the delay in getting back to you. Unfortunately SentinelOne does not currently have a whitelisting program where software vendors are able to submit their files for automatic exclusion. My recommendation at this time is to publish a list of recommended Anti-Virus exclusions that includes the paths and files used by your application. This way your teams can control those recommendations and make any adjustments or changes when new versions of your software are released. Our support team can work with SentinelOne customers to implement those exclusions if they have difficulty setting the configuration as needed.
Our support team can work with SentinelOne customers to implement those exclusions if they have difficulty setting the configuration as needed.
This is already the best solution we can work out.
Updated on May 24.