"Excellent customer Service. I needed help twice and both the time the knowledgeable tech support helped me. They know what they are doing. They are very prompt, respectful even my knowledge about the computer is limited. They had patience to work with me. The camera itself is very good quality and I am using since few yet. For my future needs I will definitely look for Prodent products.
Thanks again Prodent."
I had a lot of trouble getting this to take images in Eaglesoft but Ron from their IT department got the problem figured out. He said he had to research the problem and call me back. To my surprise he really did call back with the solution! It takes very good images. I would definitely recommend this camera.
Camera is surprisingly good for the price. You will need technician to install the software in order to use the capture button. Ron guided me step by step to install that. It is very easy to install. Overall very satisfied with product.
I called to troubleshoot and they were amazing fixing my problem. The camera is excellent for the price!
great price and quality and easy to install and if you have any problems call prodent and they will take care of it! Ron was very helpful! Highly recommend
The first intraoral camera I ordered showed images with a strong blue tint - teeth appeared light blue and gums appeared purple. Ron at ProDent customer service was very helpful and shipped a new one. The new camera has a slightly pink tint in all images, but is not very noticeable when taking pictures of a tooth up close. Overall I'm pretty happy with the purchase considering price and customer service.
--Bluejay Family Dentistry
Camera quality seems good, but have not yet had the opportunity to use on a patient. Tech support (David) helpful in resolving issues on our computers (requires a small extra step). Will use the product this week to assess functionality especially the Schick sensors in Eaglesoft.
Works better than description. Better than some more expensive cameras I have owned in the past. Also, should you ever have an question, customer support has been responsive and will solve any installation issue you encounter. Edward was able to even fix my Dexis that was pulling video data from my webcam. Can't say enough good things about this product.
--Joy Dental Pines
DAVID DOES A WONDERFUL JOB GETTING THIS INTRA ORAL CAMERA SET UP.
Great camera! We had a $1000 intra oral camera that the images weren’t nearly as clear and at a fraction of the price
Ron at customer support was very helpful. He wired into our computers to set up the camera on each monitor that we have. Great customer service. Works with vixwin.
This is a great product, it was shipped quickly and easy to install and use with CareStream Imaging.
--Tom C. White
Great product great customer service
Tech support is great! They made sure to follow-up with our office to ensure that the camera was up and running.
For the cost, these cameras are unbeatable. They are a tiny fraction of the cost of a dental supplier version such as Schick or Dexis, which run in the thousands. The image quality is very good, certainly sufficient for our needs. The software setup was done by technical support. Jannele had my camera up and running, including the capture feature, in only about ten minutes. She was very friendly and knowledgeable. Highly recommended. Our practice now has four of them, and will replace any other failed cameras with these!
Ron technical support is always making us introral camera up and running.
Captures pictures with capture button on camera, successful image with the ProDENT than with our DexCam- it is just fine to click the mouse to save. Recommend for those dental teams that want a camera in every operatory and don't see the value of measuring return on investment (ROI).
On top of it, GREAT CUSTOMER SERVICE..!!
First & foremost I need to thank technical support lead David for helping us get our camera back in action. Our office had gone through the process of upgrading all of out computers to Windows 10, updating eaglesoft, functioning on a new server etc...During all the changes and new software versions our intraoral cameras stopped working. At our practice we rely heavily on these cameras to help educate patient as to the trajectory for their treatment - going without them was inhibiting this process. Upon calling prodent we were connected with David who tried a few different fixes via remote desktop. This got the camera running in two operatories but not our third (where it was most critical). David was quick to send us a replacement camera at no cost - which arrived promptly. At this point the new camera was exhibiting the same issues as the previous one. David was quick to follow up for resolution - and contacted Eaglesoft tech support to resolve the issue which was occurring in the eaglesoft software.
We are now back in action with our intraoral camera thanks to the hard work of the staff at prodent's tech support. If you're a practice looking to improve communication with patients I'd highly recommend this product. Afterall a picture's worth 1,000 words. Rest assured if anything goes wrong with the product the tech support team will resolve the issue and make things right at the end of the day.
This is a product that we use at an office that I work in And we loved it, now I’m in Powless dmd and I have introduced them to The prodent
interoral camera and wow my hyg love it, Patient longer have to take your word on what you’re seeing you can actually show them We will be investing in more cameras
The image is very blurry and not worth the money.
Great Technical support. It works perfectly in my Dexis.
--Maria Escoto DDS
We have been using these cameras in our dental office with Aptryx. They take great pictures. Patients love to see what is really going on with their teeth!
Camera works, and was able to contact tech support to get camera working.
I was at the dentist and he was using the ProDent camera to take photos o f my teeth. I notice the clarity and definition. I thought this would be a great product to use for my business to take photos of very small electronic components!!
Very easy to use and customer/Technical support was amazing. They got me up and running in less than 5 minutes.
I highly recommend this product
--Paul Davidsson, Palm City, FL
The customer support is good, we have ordered for multiple locations, But when an office calls for any help in cameras, can you call help the offices, So I hope to receive good technical support for new offices as well
This is my third time ordering this product and it works great. Technical support assists me all the way in all my questions.
Very affordable, very easy to use. US general dental office in Medford Oregon.
--Dr James Forni DDS, Santa Rosa, CA
This intra oral camera works well with our system, we use SCHICK system, if I did run into a problem, I made an appointment with prodent and they fixed it right away! this is a very good company who cares about their products, I would definitely recommend them.
--Malika, Riverside, LA
Awsome tech support..got camera to work within shick in 5 minutes..will buy more
--Amanda Van Essen
This product is pretty good. It captures multiple images as well. Quality of the photograph is exceptionally good. I would highly recommend in any dental practice.
The image was good although we can only capture images using the mouse. We believe there was moisture from a saniwipe that redered it useless. I decided to give it another try and purchased a second camera as the software was already installed in our system. Everyone treats it with kid gloves-no moisture exposure from a wipe allowed. It's always placed in a sheath before use. So far, so good.
Good not great. I ended up buying 3 for my office. The picture quality is much better than the cameras I had before (forgot the brand of my previous cameras). I would recommend these if you want a budget friendly quality image camera
--John B Shepherd
Our office has office has 4 Prodent cameras. They take much better pictures than the more expensive intramural cameras we have had in the past and are easier to use. When we have run into issues tech support has been very helpful as well. I definitely recommend the Prodent camera
Great product! these intraoral cameras are so user friendly and connect right to dexis. The tech support by Ron has been amazing! He was very helpful in setting up the intraoral cameras and getting them to connect to our software. Thanks again for a great product!
Anyone who says this camera “doesn’t work with Dexis” just doesn’t know how to set it up properly. It works just fine. The picture quality is fine as well, although you can’t zoom in and out. Perfect for basic intraoral photos for patient education. Will definitely buy again.
--Katie Pokladowski, Shelton, CT
Great camera! Works great, and clear pics! Definitely recommend!!
--Samantha, Austin, TX
Great pictures, easy to use. Just download the button activation software online and it works great. I have Apteryx/Xray Vision and it works very well. Pictures do all the talking for the patient.
This has been a great product. I had trouble getting it to work with my system, sent a message to tech support and got a callback in about 2 minutes. Edward was my tech and he was great. very helpful and thorough. This product was recommended to me by a colleage, and so far it has been worth every penny!
--Mark J. Gleckner, D.M.D.,Florham Park, NJ
Old camera not working so replaced with two new prodent intraoral cameras which work great in Dexis. Cameras were much cheaper and very good quality.
--Spencer Mobbs, GREENBRIER, AR
great camera and support . highly recommend!!
David was awesome with his tech support. Works with VATech ezdenti.
--Anil Dwivedi,D.M.D.,P.C., VIENNA, VA
We ordered this camera for our dental practice and are in love! The picture image is fantastic and the instillation went great, they even followed up with a phone call to make sure things were still working correctly! We have Dentrix and use VixWin software. I would absolutely recommend!
I really do not think this is a genuine product of Prodent, i this it is a fake replica because the plastic quality is just a disgrace compared to the high price and the brand name.
they make sure that everything is up and running..they made several follow up calls to make sure everything works well.
I got a call to make sure the camera was working and the tech people were very helpful and go things working right away. Great price for what you get.
I'm from Poland, highly recommend this camera, the customer service helped me to connect the camera to computer, this is the best intraoral camera HD so far, I really appreciate because customer service find way to contact me to do the installation
Overall Can't beat this camera for the money. The lifetime license is a little hard to understand as you have one year of support with the camera. If you need additional support you are charged an additional $30 for another year. IE need to move the license to a new computer. But still very good value for what you are paying for.
Great camera for dental patients in eaglesoft.Quality tech support
It s a nicer camera than the basic $100 ones but it doesn't work with my Dentrix Imaging software. Website wasn't helpful and customer service couldn't figure it out either. Returned for something else.
Does not capture in Apteryx. Even if it did it only comes with a 30 day trial, that was not disclosed at purchase time. Face pics are fuzzy, so auto focus is limited. Intraoral images are nice and clear, but our $99 cameras are more practical at this point since they capture and take both nice intraoral and face pics.
call for help and the technical support help to install the camera and it finally works with eaglesoft finally. camera works fine like thousands dollar camera.
What a very nice camera, it's lightweight, the LED lights are bright, and the pictures are very sharp. This model interfaces with our Dentrix/Patterson Imaging software perfectly. We will be replacing all of our old cameras with the Prodent 760's. Default settings makes the colors accurate, Their tech support is awesome! a Big Thanks to Ron for all your help linking them with our software in our operatories.
--Mario Sandoval, Tracy, CA
Very happy with Tech Support. David is who you need to ask if you need help. He knows what he is doing!
We love the fact that this camera takes clear pictures and the pics go directly into dexis. It was easy to use and install the software.
This camera is easy to use and is very light. Tech support was very helpful with Dexis compatability! Well worth the money!
--Mark E. Taylor, DDS, PA
This camera takes good ,clear pictures and is easy to use and integrated well with our apteryx software. We've tried several cameras from expensive cameras (claris) that gave nice pictures however proved to be difficult to integrate and to cheap e-bay cameras that gave poor pictures and still a problem to integrate with apteryx. So this camera is a good buy especially for the price.
I replaced my dex-cam with this Pro Dent PD760. Works great! Tech support was awesome!
Picture quality is on par with much more expensive "dental" cameras. Camera has a good look and feel to it. A few hiccups with the capture button were quickly addressed by a terrific customer support representative. Overall very impressed and considering outfitting every operatory with one of these. - PCD, Courtney
Works with Dentrix/Dexis integrated software. As useful image as much more expensive cameras and better image and working capture button on wand which cheaper dental
--Steve Fortenberry DDS, PLLC
Ordered this camera last week. Setting it up was very easy. Very easy to figure out and the quality is great! 10 out of 10 would recommend!
--Jennifer A. McConathy
I thought I may have made a mistake in buying this product, but it was purely operator error. Edward from tech support was amazing at helping understand the proper installation for Carestream/Softdent/Kodak. He offered to install the camera on every computer that will be accessing it. I was able to follow his actions on the original install and was able to install the device on all other necessary computers. I am very happy with the ease of use and clarity of the images. I will soon buy 5 more cameras over a short period of time to have one in every one of our six operatories.
--Dr. David, Virginia Beach, VA
Works great with our software and clear image quality that rivals more expensive Intraoral cameras.