ProDENT cameras include a one-year manufacturer warranty from the purchase date. Detachable cables include a six-month warranty.
What the warranty covers
- Black dots in the image
- Connection issues
- Black screen
- Camera not recognized by the computer
What is not covered
- Liquid entry into the handpiece, lens, buttons, cable, or connectors
- Contamination or damage associated with use without the required protective sheath
- Corrosion, discoloration, lens damage, fogging, or blurring associated with unapproved or incorrect cleaning
- Drops, impact, crushing, cable abuse, misuse, neglect, alteration, or unauthorized repair
Blurry or foggy image?
First follow the lens-care procedure in the user manual: check the sheath, disconnect the camera, wipe with a dry optical-grade microfiber cloth, then, if haze remains, use a cotton swab lightly moistened with isopropyl alcohol followed by a dry swab. Reconnect only when completely dry.
If haze, fogging, or streaking remains after the procedure, stop cleaning and contact ProDENT support to arrange repair.
Repair or exchange
Contact us at cs@prodentshop.com or (321) 352-6712.