IOC User Manual — Intraoral Camera Capture for Mac

ProDENT Support

Intraoral Camera Capture User Manual

Updated for Intraoral Camera Capture 1.0.7. For dental clinics using a compatible USB intraoral camera with dental imaging software on macOS.

Download on the Mac App Store

What the App Does

Intraoral Camera Capture runs in the macOS menu bar. When you press the physical capture button on a supported intraoral camera, the app sends the keyboard shortcut selected for your dental imaging software.

The app does not replace the camera's live-view or image-management software. Keep your imaging software open and its capture screen active when taking images.

Before You Start

  • A Mac with access to the Mac App Store.
  • A supported ProDENT camera or another compatible USB intraoral camera.
  • Your dental imaging software, such as MacPractice or Oryx, installed and ready.
  • Administrator access to change macOS Accessibility settings.

For the most reliable setup, connect the camera directly to the Mac. If an adapter or hub is necessary, use a powered, high-quality USB adapter or hub.

1. Install from the App Store

  1. Open the App Store on the Mac.
  2. Open the Intraoral Camera Capture listing.
  3. Select Get or the download button and wait for installation to finish.
  4. Open the app from the App Store, Launchpad, or Applications.

Install the clinic-use copy from the Mac App Store. A developer or distribution export received as a loose app file may be blocked by macOS and appear to do nothing when opened.

Watch the 45-second setup walkthrough.

Required First-Use Guided Setup

On a new installation, the welcome screen opens automatically with “3 steps, about 3 minutes. Have your camera nearby.” Closing it before Finish opens the daily window as Almost there; Ready is unavailable until setup finishes.

  1. Allow on this Mac: the subtitle is “One switch in Mac Settings — that’s all.” The amber Not turned on yet card says “Turn on “Intraoral Camera Capture”, then come back — we’ll notice.” and keeps Next disabled. After permission is enabled, the page updates live to green Allowed — this Mac is ready and says “Click Next to pick your dental software.”
  2. Pick your software: there is no subtitle under the title. MacPractice and Oryx are labeled Ready to use. The custom card says “For any other software. Press its capture key once on the next screen — we’ll remember it.” followed by “Don’t know the key? Contact us — send the software name.” The custom page says “Press the keys your software uses to take a photo.”, “Recommended — we’ll verify it and keep it on file.”, and “Don’t know the keys? Contact us — send the software name.”
  3. Try your camera button: the teaching cue says “Success = a chime, plus this in your menu bar:” Success requires a physical press plus successful shortcut emission, plays a chime, and flashes the menu-bar icon green for 180 ms. The page then stays in place: the second check turns green with “Press received — that was it!”, the green teaching card says “That chime and the green blink up top — that’s your confirmation, every press.”, and a large Next appears. Additional presses keep playing the chime and flashing green. Select Next to open That’s the one!, which says “That chime and green blink happen on every press.” After 25 seconds without success, Hmm — no press yet has no subtitle and shows “Try this:”, “1. Unplug the camera, plug it back in.”, “2. Press once — don’t hold.”, and “Still nothing? Send us a report — one click, we’ll get back to you.” while listening continues. Selecting it copies the app version, macOS version, camera name and serial number, selected software, and time, then opens the web form. The same card confirms “Your setup details are copied — paste them into the message box.”

Setup complete says “Your camera button now works in {software}.” and “From here on, it just works.” Start when your Mac starts stays on by default with “So the button always works — nothing to remember.” The help line says “Help later: menu bar → Help & Support.” Select Finish to save acceptance and reach Ready. Simulate Press and a local closed-loop receipt cannot complete setup. Camera, software, shortcut, Accessibility, app-identity, subscription, or workstation changes return the daily window to Almost there.

3. Connect a ProDENT Camera

  1. Connect the camera directly to a USB port or supported adapter.
  2. Keep the camera powered on.
  3. Open the app from its menu-bar icon.
  4. Check the Intraoral Camera section. A detected ProDENT model uses the hardware-included path without a subscription prompt, but Ready still requires Guided Setup.
  5. Close other camera utilities that might consume the physical button during initial setup.

The supported ProDENT family shown in the app includes PD740, PD750, PD760, PD760 Pro, PD720, and PD780. USB identification can vary by model; every model requires Guided Setup and a real first-use test on this Mac.

4. Allow Accessibility Access

Accessibility permission lets the app send the selected keyboard shortcut to the foreground dental imaging software. It does not give the app control of patient records.

  1. In Guided Setup step 1, select Open Mac Settings, or open System Settings > Privacy & Security > Accessibility.
  2. Find Intraoral Camera Capture and turn its switch on.
  3. Authenticate if macOS asks.
  4. Return to the wizard. It rechecks permission automatically and unlocks Next.
  5. If macOS requests it, quit and reopen the app, then return to setup.

If permission was denied or does not take effect

  • Turn the app's Accessibility switch off and on once.
  • Quit and reopen the app after granting permission.
  • Confirm the enabled entry is the current Intraoral Camera Capture copy.

If multiple or stale entries remain

  1. Quit the app and remove duplicate copies outside Applications.
  2. In Accessibility settings, remove obsolete or duplicate entries if macOS offers a minus button.
  3. Reopen the App Store copy and enable only the current entry.
  4. Choose Run Setup Again… and complete final real-button verification.

If the correct entry still does not work, contact support before resetting privacy permissions system-wide.

5. Choose the Dental Software Shortcut

Guided Setup step 2 and the daily window's Change action let you select the software that should receive the camera button shortcut:

  • MacPractice sends Command-Shift-J, is selected by default, and is labeled Ready to use.
  • Oryx sends Enter and is labeled Ready to use.
  • Set your own hotkey captures a valid shortcut for another application. The software-name note says “Recommended — we’ll verify it and keep it on file.”

A valid custom shortcut shows green Got it. Invalid input uses an inline message without a rejection sound. If you do not know the shortcut, use “Don’t know the keys? Contact us — send the software name.”

6. Use Camera Button Test for Diagnostics

Choose Camera Button Test… from the app or menu-bar menu. This four-layer technical diagnostic stays separate from the three-step first-use flow. It is available with a ProDENT camera, another camera, or no camera connected.

Layer What it means Healthy result
1 — Camera detection The camera's Product Name and Serial Number. Technical USB fields stay in support diagnostics. The connected camera appears, or Serial not reported appears when appropriate.
2 — Button event Whether a physical or simulated press reached IOC. A physical press is identified separately from simulation.
3 — Accessibility Whether macOS permits keyboard events. Green Authorized.
4 — Keystroke closed loop A read-only local target can confirm a shortcut returned to IOC. Useful diagnostic evidence, not setup acceptance.

Use Simulate Press

Simulate Press checks only the local event-to-keyboard path. It cannot satisfy the physical-button check, play the successful physical-capture feedback, or complete setup. Final setup acceptance requires a real camera-button press and successful shortcut emission; it does not require a target-frontmost check or a separate photo-confirmation question.

7. Compatible Cameras and Subscriptions

The panel uses three non-contradictory groups: Supported — guided setup and first-use test required, Unknown — run test, and Known not compatible. Unlisted models are unknown, not automatically incompatible. The other verified model list is collapsible; purchase links stay with their model and the general Amazon overview is secondary.

Known compatible families include selected DARYOU, MouthWatch, FocusDent, GoodDrs, iCAM, Canaview, TPC, ACTEON, and SOPRO models. Supported ProDENT cameras use the hardware-included path and do not show subscription prompts, but they still require Guided Setup. Other compatible cameras use the App Store subscription and workstation flow. Plans cover 1–10 workstations and may include an eligible 14-day introductory trial.

Hardware and digital subscriptions are separate: buying a camera does not unlock app features for unrelated hardware, and a subscription does not make an incompatible camera compatible.

8. Purchase a Camera or Subscription

  • For physical hardware, choose Buy a ProDENT Camera in the app.
  • For a compatible non-ProDENT camera, select a 1–10 workstation plan and choose Subscribe….
  • To recover an existing Apple subscription, select Restore Purchases.
  • To change an active tier, select Change Plan….

9. Troubleshooting

Start with the four layers. The first unhealthy layer identifies where to work.

Problem Check What to do
Window disappeared Menu bar Click the camera icon and reopen the window. If absent, follow Section 2.
No camera information Layer 1 Connect directly, power on, try another port or adapter, close competing utilities, and reconnect.
Camera visible, press not counted Layer 2 Press once with the panel open, close apps that may capture the button, and reconnect. Video alone does not prove button compatibility.
Count increases, no shortcut Layer 3 Enable Accessibility for the current App Store copy and remove stale duplicate entries.
No green receipt Layer 4 Select a valid preset, simulate again, relaunch, then contact support with all four results.
Four layers pass, software does nothing Target software Focus the correct capture window, confirm the preset, and test the shortcut from the keyboard.
Double, missed, or stuck action Layers 2 and 4 Compare counts, reconnect, retest at normal pace, and record a short screen video if counts differ.
Compatibility test times out One-time test Connect directly, close other camera apps, choose Try Again, and press within 30 seconds.
Subscription controls missing Camera class Expected for supported ProDENT hardware. Other compatible hardware must complete the test first.
Subscription not recognized Purchase state Use the App Store copy, confirm the Apple ID, and select Restore Purchases.
Not working after restart Startup Reopen the app, enable Open at login, and confirm the icon and Accessibility state.

When contacting support, include the Mac model, macOS version, app version, camera brand/model, selected preset, and all four layer results. If safe, include a screenshot or short video. Do not include patient information.

10. Support

Email cs@prodentshop.com.

For an urgent chairside issue, stop using the button workflow and use the dental software's normal on-screen or keyboard capture control until the setup is verified.