ProDENT Capture Privacy Policy

ProDENT Capture Privacy Policy

Last updated: July 12, 2026

This Privacy Policy explains how VENOKA USA Inc ("ProDENT", "we", "us", or "our") collects, uses, and protects information when you use ProDENT Capture for Windows.

ProDENT Capture is a Windows desktop utility for supported ProDENT intraoral cameras and compatible dental imaging software. The app helps activate your installation, configure capture-button behavior, and support reliable product operation.

Information we collect

Account and clinic information

  • Business email address
  • Clinic name
  • Contact name
  • Phone number
  • Street address, city, state or region, postal code, and country
  • Account activation status and activation timestamps

Device and installation information

  • Local installation identifier
  • App version
  • Windows operating system information
  • Selected dental imaging software option
  • Workstation hardware identifier and hash
  • Connected ProDENT camera PID, serial number, and serial hash when available
  • Device connection and disconnection status

Reliability and usage telemetry

  • App alive/runtime status
  • Capture-button count
  • Device connected duration
  • Scan error count
  • Capture error count
  • Heartbeat failure count
  • Basic process health such as memory and thread count where available

Support diagnostics

If you choose to generate a troubleshooting report, the app creates a local report on your computer. The report may include product version, installation paths, selected software, hardware identifier, camera serial, startup-entry status, telemetry status, file status, and recent app log lines. Troubleshooting reports are user-triggered and are not automatically uploaded by the app.

Information we do not collect

ProDENT Capture is not an electronic health record system. The app does not intentionally collect, store, or transmit patient records, patient images, diagnoses, treatment plans, or dental chart data. Patient data remains in your dental imaging software and is governed by your dental practice's systems and policies.

How we use information

We use the information described above to:

  • Activate and verify ProDENT Capture installations
  • Send verification, welcome, and registration-related emails
  • Save your clinic profile for support and account administration
  • Provide support and troubleshoot device or capture issues
  • Measure app reliability, device connectivity, and capture-button activity
  • Maintain product security, compatibility, and update readiness
  • Notify you when a new version is available

How information is transmitted and stored

ProDENT Capture sends account, clinic, device, and telemetry information over HTTPS to ProDENT-controlled backend services. Account and telemetry services are hosted using Supabase infrastructure. Registration and notification emails may be sent using an email service provider such as Resend. We use reasonable technical and organizational safeguards to protect information in transit and at rest.

Sharing of information

We do not sell your personal information. We may share information with service providers that help us operate ProDENT Capture, including cloud hosting, email delivery, diagnostics, and support tools. These providers process information for ProDENT's product operation and support purposes. We may also disclose information if required by law or to protect our rights, users, or systems.

Your choices and controls

You may contact ProDENT support to request access, correction, or deletion of account or clinic information associated with your ProDENT Capture installation, subject to legal and operational requirements. You may uninstall ProDENT Capture using Windows app uninstall controls. Uninstalling removes the application; some local support or telemetry state may remain in ProgramData unless removed manually or through support-assisted cleanup.

Consent

During account activation, ProDENT Capture asks you to confirm that ProDENT may use your registration, clinic, device, and telemetry information for activation, support, reliability, and product operation. If you do not agree, you should not complete activation or use the app. After activation, you can open Privacy & Data Use from the app menu to review this policy and contact ProDENT support with privacy questions or requests.

Email communications

ProDENT Capture uses email for account verification and product registration. Some registration-related emails are necessary for activation and support. You may contact support about registration or account-related communications.

Children

ProDENT Capture is intended for dental clinics and business use. It is not directed to children.

Changes to this policy

We may update this Privacy Policy when ProDENT Capture changes. The updated policy will be posted on this page with a new effective date.

Contact us

For privacy or support questions, visit:

https://www.prodentshop.com/pages/contact-us

VENOKA USA Inc ProDENT