IOC User Manual — Intraoral Camera Capture for Mac

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ProDENT Support

Intraoral Camera Capture User Manual

For dental clinics using a compatible USB intraoral camera with dental imaging software on macOS.

Download on the Mac App Store

What the App Does

Intraoral Camera Capture runs in the macOS menu bar. When you press the physical capture button on a supported intraoral camera, the app sends the keyboard shortcut selected for your dental imaging software.

The app does not replace the camera's live-view or image-management software. Keep your imaging software open and its capture screen active when taking images.

Before You Start

  • A Mac with access to the Mac App Store.
  • A supported ProDENT camera or another compatible USB intraoral camera.
  • Your dental imaging software, such as MacPractice or Oryx, installed and ready.
  • Administrator access to change macOS Accessibility settings.

For the most reliable setup, connect the camera directly to the Mac. If an adapter or hub is necessary, use a powered, high-quality USB adapter or hub.

1. Install from the App Store

  1. Open the App Store on the Mac.
  2. Open the Intraoral Camera Capture listing.
  3. Select Get or the download button and wait for installation to finish.
  4. Open the app from the App Store, Launchpad, or Applications.

Install the clinic-use copy from the Mac App Store. A developer or distribution export received as a loose app file may be blocked by macOS and appear to do nothing when opened.

3. Connect a ProDENT Camera

  1. Connect the camera directly to a USB port or supported adapter.
  2. Keep the camera powered on.
  3. Open the app from its menu-bar icon.
  4. Check the Intraoral Camera section. A detected ProDENT model should show a ready state without a subscription prompt.
  5. Close other camera utilities that might consume the physical button during initial setup.

The supported ProDENT family shown in the app includes PD740, PD750, PD760, PD760 Pro, PD720, and PD780. USB identification can vary by model; use Camera Button Test… to verify the full button path.

4. Allow Accessibility Access

Accessibility permission lets the app send the selected keyboard shortcut to the foreground dental imaging software. It does not give the app control of patient records.

  1. Open Camera Button Test… and select Open Accessibility Settings when Layer 3 is red, or open System Settings > Privacy & Security > Accessibility.
  2. Find Intraoral Camera Capture and turn its switch on.
  3. Authenticate if macOS asks.
  4. Return to the app. Layer 3 should turn green and report that keyboard events can be emitted.
  5. If macOS requests it, quit and reopen the app, then check again.

If permission was denied or does not take effect

  • Turn the app's Accessibility switch off and on once.
  • Quit and reopen the app after granting permission.
  • Confirm the enabled entry is the current Intraoral Camera Capture copy.

If multiple or stale entries remain

  1. Quit the app and remove duplicate copies outside Applications.
  2. In Accessibility settings, remove obsolete or duplicate entries if macOS offers a minus button.
  3. Reopen the App Store copy and enable only the current entry.
  4. Run the four-layer self-check below.

If the correct entry still does not work, contact support before resetting privacy permissions system-wide.

5. Choose the Dental Software Shortcut

In the main window, select the software that should receive the camera button shortcut:

  • MacPractice sends Command-Shift-J.
  • Oryx sends Enter.
  • Custom… lets you name another application and define its required shortcut.

Only one preset is active at a time. For a custom setup, enter the exact shortcut used by the software's capture command, save it, bring the capture area to the foreground, and test once.

6. Verify Setup with Camera Button Test

The panel is available with a ProDENT camera, another camera, or no camera connected. It does not upload diagnostic events.

Layer What it means Healthy result
1 — Camera detection Camera model and available USB identity. The connected camera identity appears.
2 — Button event Whether a physical or simulated press reached the app. One press produces one detection flash and one count.
3 — Accessibility Whether macOS permits keyboard events. Green Authorized.
4 — Keystroke closed loop A read-only target confirms the shortcut returned as a keyboard event. A green receipt names the shortcut and count.

Use Simulate Press

  1. Select a preset.
  2. Click Simulate Press in Layer 2.
  3. Layer 2 should increase the count. If Layer 3 is green, Layer 4 should show a green receipt.

Simulate Press checks the local event-to-keyboard path without hardware. It does not take or save a photo, make unsupported hardware compatible, unlock a subscription, or send a simulated capture event to ProDENT. After it passes, focus the imaging software and test one physical press. The final proof is one intended action for one press.

7. Compatible Cameras and Subscriptions

The in-app compatibility panel groups devices as Works out of the box, Known compatible cameras, and Not compatible. Known compatible families include selected DARYOU, MouthWatch, FocusDent, GoodDrs, iCAM, Canaview, TPC, ACTEON, and SOPRO models. Always use the current in-app list and run the test because model revisions can differ.

Supported ProDENT cameras use the hardware-included path and do not show subscription prompts. Other compatible cameras use an App Store subscription and workstation flow after passing the one-time compatibility test. Plans cover 1–10 workstations and may include an eligible 14-day introductory trial. Apple handles subscriptions, renewals, plan changes, and restore purchases.

Hardware and digital subscriptions are separate: buying a camera does not unlock app features for unrelated hardware, and a subscription does not make an incompatible camera compatible.

8. Purchase a Camera or Subscription

  • For physical hardware, choose Buy a ProDENT Camera in the app.
  • For a compatible non-ProDENT camera, select a 1–10 workstation plan and choose Subscribe….
  • To recover an existing Apple subscription, select Restore Purchases.
  • To change an active tier, select Change Plan….

9. Troubleshooting

Start with the four layers. The first unhealthy layer identifies where to work.

Problem Check What to do
Window disappeared Menu bar Click the camera icon and reopen the window. If absent, follow Section 2.
No camera information Layer 1 Connect directly, power on, try another port or adapter, close competing utilities, and reconnect.
Camera visible, press not counted Layer 2 Press once with the panel open, close apps that may capture the button, and reconnect. Video alone does not prove button compatibility.
Count increases, no shortcut Layer 3 Enable Accessibility for the current App Store copy and remove stale duplicate entries.
No green receipt Layer 4 Select a valid preset, simulate again, relaunch, then contact support with all four results.
Four layers pass, software does nothing Target software Focus the correct capture window, confirm the preset, and test the shortcut from the keyboard.
Double, missed, or stuck action Layers 2 and 4 Compare counts, reconnect, retest at normal pace, and record a short screen video if counts differ.
Compatibility test times out One-time test Connect directly, close other camera apps, choose Try Again, and press within 30 seconds.
Subscription controls missing Camera class Expected for supported ProDENT hardware. Other compatible hardware must complete the test first.
Subscription not recognized Purchase state Use the App Store copy, confirm the Apple ID, and select Restore Purchases.
Not working after restart Startup Reopen the app, enable Open at login, and confirm the icon and Accessibility state.

When contacting support, include the Mac model, macOS version, app version, camera brand/model, selected preset, and all four layer results. If safe, include a screenshot or short video. Do not include patient information.

10. Support

Email cs@prodentshop.com.

For an urgent chairside issue, stop using the button workflow and use the dental software's normal on-screen or keyboard capture control until the setup is verified.