Black screen problems for intraoral camera after windows update Posted on 15 May 05:49 , 0 comments

 Black screen problems for Intraoral Camera after windows update



"It's impossible to see an image on the screen and also to capture it after upgrade to Windows 10 ver 1703 (15063.250) same problem"


"my previous PD740 suddenly stopped working within the dental USB software.I have re-installed fresh software and it says it is working but the capture screen is blank. The camera light comes on and it works/captures within windows (via control panel - camera devices). The computer has had no changes to it. Please advise."

some customer meet this problem, there is no video output, only black screen. but the light is on.



windows make some regular update and some update in win10 meet this problem.we have contact with Microsoft and confirmed this is a bug. It will be fixed sooner or later.



first open the "device manager" then go on  "device image aquire" then "video USB device" then select the "driver" tab then "udpdate the driver" then "search driver on my computer" then "choose driver from list on my computer", make sure that compatible devices is on and select 'video USB device"
, click on "NEXT" to install the driver; finished and the cam will work normally.